FAQ

We accept the following payment methods:

• Google Pay
• Apple Pay
• Shop Pay
• Credit card (Visa, Master, AMEX)

Credit card payments can only be made once.
Based on contracts with each credit card company, payments will be automatically debited from your account, so please contact the respective credit card company directly for any inquiries regarding deductions etc.
We use a system called SSL for credit card payments.
Please rest assured that your card number will be encrypted and transmitted.

The shipping fees and delivery methods for this product are as follows:
Free domestic shipping on orders over ¥5,000 .

• Hokkaido ¥1,540
  
  
• TohokuAomori Prefecture, Iwate Prefecture, Miyagi Prefecture, Akita Prefecture, Yamagata Prefecture, Fukushima Prefecture¥1,155
  
  
• Kanto Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Yamanashi Prefecture ¥990
  
  
• Shinetsu Niigata Prefecture, Nagano Prefecture¥990
  
  
• Hokuriku Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture ¥990
  
  
• Tokai Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture ¥990
  
  
• Kinki Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture ¥990
  
  
• China Tottori Prefecture, Shimane Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture ¥1,045
  
  
• Shikoku Tokushima Prefecture, Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture ¥1,045
  
  
• KyushuFukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture¥1,155
  
  
• Okinawa ¥1,913

We will ship your order within 3 business days after we confirm your payment.
If you pay by credit card, your order will be shipped within 3 business days after confirmation.

Please note that during shipping congestion, it may take more than 4 business days from the time of your order.
Please note that we will provide separate information regarding long holidays such as summer holidays and New Year's holidays.

If you have entered the wrong shipping address, please note down your order number and contact us using the inquiry form to let us know the correct shipping address.
Please note that a forwarding fee may be charged for parcels that have already been shipped.

We do not accept cancellations of orders due to customer convenience.
We also do not accept returns or exchanges due to customer convenience.
Please be aware of this.

If the product you receive is defective, we will take care of the issue, so please contact us via the inquiry form within 7 days of receiving the product.
If the item is in stock, we will exchange it for a new item.
Please note that if the item is out of stock, we will refund your money.

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